SMS Campaign Privacy Policy

Overview

Brilliant Empire LLC ("AfterCrash," "we," "us," or "our") operates the AfterCrash technology platform at AfterCrashClaims.com. This SMS Campaign Privacy Policy explains how we collect, use, disclose, and protect information in connection with text messages (SMS/MMS) we send or receive for AfterCrash campaigns and platform notifications.

This page supplements our Privacy Policy. AfterCrash is not a law firm or healthcare provider and does not provide legal or medical advice.

Information we collect for SMS

• Mobile phone number you provide
• Your name and related contact details submitted with SMS consent
• Message delivery status and opt-out / opt-in keywords (for example, STOP or START)
• Limited platform context needed to send authorized updates (such as that you started an assessment or requested provider contact)

We do not use SMS content to sell your personal information.

How we use SMS information

We use SMS-related information to:

• Send transactional or informational messages you requested or consented to, such as assessment reminders, verification codes, appointment or consultation coordination notices, and secure portal status updates
• Confirm consent and honor opt-out requests
• Operate, secure, and troubleshoot messaging delivery
• Comply with applicable law and carrier requirements

Message frequency varies. Message and data rates may apply.

Consent

We send SMS only after you provide consent (for example, during intake or account preferences). Consent to receive texts is not a condition of hiring a lawyer or receiving medical care. You may withdraw consent at any time as described below.

Sharing

We share SMS-related information with service providers that help us deliver messages (including our SMS provider) under contractual protections. If you request contact from a participating law firm or clinic, we may share your contact information with that provider according to your consent and our Privacy Policy. We do not sell mobile opt-in data or consent.

Opt out and help

• Reply STOP to cancel SMS messages from AfterCrash
• Reply HELP for assistance
• Email support@aftercrashclaims.com for privacy or messaging support

After you opt out, we may send a one-time confirmation message. You may opt back in by following the instructions we provide or updating your preferences where available.

Retention and security

We retain SMS-related records as needed to provide the service, honor opt-outs, resolve disputes, and meet legal or carrier obligations, then delete or anonymize them according to our retention practices. We use administrative, technical, and organizational safeguards appropriate to the sensitivity of the information.

Contact

Brilliant Empire LLC
Email: support@aftercrashclaims.com
Website: https://aftercrashclaims.com