HomePrivacy Policy
Privacy Policy
This Privacy Policy explains how Brilliant Empire LLC (“we,” “us,” or “our”) collects, uses, shares, and protects information when you use AfterCrash.claims (the “Service”). By using the Service, you agree to this Policy.
1. Who we are
AfterCrash.claims is operated by Brilliant Empire LLC. The Service helps visitors assess basic claim-health signals, find nearby providers in our directory, and optionally request contact from a selected provider.
Privacy questions: privacy@aftercrash.claims
2. Information we collect
Information you provide
- Claim assessment answers. Responses to the claim-health quiz and the ZIP code you enter to find nearby providers.
- Connection / lead details. When you choose to connect with a provider, we collect your name, email address, phone number (if provided), ZIP code, quiz answers and score, the provider you selected, and the time you consented to be contacted.
- Provider account information. If you join as a provider, we collect your account email, name, password or magic-link authentication details, organization profile information (such as category, description, contact email and phone, website, license details, service ZIP, service radius, and logo), and any change requests you submit.
- Support communications. Messages you send us about the Service.
Information collected automatically
- Technical and usage data. IP address, browser type, device information, pages viewed, referring URLs, and approximate timestamps.
- Cookies and similar technologies. We use cookies and similar technologies needed to operate the Service, including authentication and session cookies for signed-in provider and admin accounts. We do not use advertising cookies to sell your personal information.
3. How we use information
- Operate, secure, and improve the Service
- Score and display claim-assessment results for you
- Match and display nearby directory listings based on ZIP and category
- Create and deliver lead notifications to the provider you selected and to our admins
- Create and manage provider and admin accounts
- Review provider applications, profile edits, and directory eligibility
- Send transactional emails such as magic links, password resets, and lead notices
- Comply with law, prevent abuse, and protect our rights and users
4. How we share information
We share information in these situations:
- With the provider you choose. If you submit a connect request, we share your lead details (name, contact information, ZIP, quiz answers/score, and related request data) with that provider so they can contact you.
- With service providers. We use vendors that help us host, authenticate, email, and operate the Service (for example, database/auth hosting and transactional email delivery). They may process data only to provide services to us.
- With our administrators. Authorized admins can access provider accounts, listings, change requests, and leads as needed to operate the directory.
- For legal and safety reasons. We may disclose information if required by law or if we believe disclosure is reasonably necessary to protect rights, safety, or the integrity of the Service.
- Business transfers. If we are involved in a merger, acquisition, financing, or sale of assets, information may be transferred as part of that transaction.
We do not sell your personal information.
5. Public directory information
Approved provider listings may be shown publicly on the Service, including organization name, category, description, service area signals, contact details the provider chooses to publish, and similar directory information.
6. Retention
We retain information for as long as needed to provide the Service, manage accounts, resolve disputes, enforce our agreements, and meet legal obligations. Lead records and account records are generally kept while the related account or business need continues, and for a reasonable period afterward.
7. Security
We use administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your choices
- You may choose not to submit a connect request. Quiz use alone does not require you to share contact details.
- Providers may update profile information in their account. Sensitive changes such as license or category may require admin review before publishing.
- To request access, correction, or deletion of personal information we hold about you, email privacy@aftercrash.claims. We may need to verify your request before acting on it.
9. Children’s privacy
The Service is not directed to children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided information to us, contact us and we will take appropriate steps to delete it.
10. State privacy rights
Depending on where you live, you may have rights to know, access, correct, delete, or opt out of certain processing of personal information. To exercise available rights, contact privacy@aftercrash.claims. We will not discriminate against you for exercising privacy rights afforded by law.
11. International users
The Service is operated from the United States. If you access the Service from another country, you understand that your information may be processed in the United States and other locations where our service providers operate.
12. Changes
We may update this Privacy Policy from time to time. We will post the updated Policy on this page and revise the effective date. Continued use of the Service after changes become effective means you accept the updated Policy.
13. Contact
Brilliant Empire LLC
AfterCrash.claims
Email: privacy@aftercrash.claims